Always prompt and courteous service. Today Anthony was my service advisor and he explained everything to me very well. The driver who gave me a ride home was courteous and a careful driver. The car was ready before I expected and another driver picked me up from home and carefully drove me back to the dealership. The cashier was efficient and courteous.

Have loved working with this dealership when I bought my Grand Highlander last year and just had the first service done which was so smooth and not at all stressful ❤️❤️❤️❤️.

Today, Bryson Wilson contacted me from group one Toyota. He was following up to a KBB lead where I was offering to trade in my car. Bryson was just discourteous and impatient when speaking to me. He was not informed about Toyota models, and once he realized that I was just at their dealership and the vehicle he's telling me they have was not there. He then told me that it was actually down the street and at I was wrong. Turns out the vehicle is not in their inventory and instead of correcting his mistake Bryson chose to get angry and hang up on me. Bryson was using his personal phone number so he was also able to block my return call. Bryson's behavior is very consistent with past experiences at this dealership. I called and spoke to Ken who said that he would talk to Bryson about his conduct. Although Bryson was quite rude and of course he's entitled to do what he wants with his own phone since he's being forced to use it for work. I do find his conduct consistent with the lack of engagement and professionalism found at this particular dealership who has changed their name three times in the last five years... I do not recommend group one, and obviously Bryson lacks the professional demeanor and honesty to either sell my car too or buy one from... KBB please do not send my information to group one Toyota of North Austin- additionally, ALL of my calls are recorded if anyone at GroupM one of North Austin Toyota would like to review for coaching opportunities with Bryson

You continually have to be on guard when getting work done on your car. They try to sell you on services you don’t need or have just had done, and there are extra charges on the bill that are not disclosed upfront. Shuttle services seem to be a joke and take 1+ hour to arrive. Car was returned dirty (various times). Although I am forced to give a name, I don’t think it’s (entirely) Jared’s fault. The repairs listed and the dirt (or oil) in the car is from those doing the repairs. The sketchy upselling and poor shuttle service seem to be the dealership itself.

Respectful and prompt and doing their job now they scheduled well. They took me right in the guys made me feel like I was part of the team and I appreciate that. Yeah, I definitely go back.

Not very well organized. The customer service and waiting areas look unprofessional. Waiting area has a funky odor

They changed my oil without my consent. They charged it under a miscellanus shop fee. Does anyone do business right nowadays.

The service has become very disrespectful of customers and apparently doesn’t need business. I need to find another service dealership.

I always have a great experience at this dealer. The service advisors and technicians are always very professional and polite. They send pictures and videos of additional services needed, along with the price of the added service. In my most recent visit my service advisor Jared Jones and the service technician did an excellent job. I know that I am in good hands when I bring my car to this location.

Edgar was a pleasure to work with, he listened and helped me get everything I want ed out of my new car

Took more than two hours and half hours for 15 months service, also fix me small chips in my windshield. After service, I feel car is having better pickup and feels lighter. Overall good service.

Thanks for taking great care of my car and my Mom's today. Only note is the service area needs better air-conditioning. Otherwise fantastic

I received an email about a $19.99 oil change offer from them. I scheduled an appointment for 7:00 am, arrived early, and was the 15 car in. Oil change took 3 hours (to be precise 2.54) , this was a basic oil change, without tire rotation or any additional services.. The shop might be suitable for mechanical problems, but it is not ideal for an oil change.

I had tires rotated and oil change. After leaving I noticed vibration and bad ride. After stopping I found my lug nuts on front passenger tire were all loose. I tightened and it drove fine. I tried three times to talk to a manager and each time the phone went dead after an employee said they would connect me. I finally got a place to leave a message, did and no one has called me back. I don’t usually complain but this was not a good experience.

He’s super rude and unprofessional. Bad at his job and rolls his eyes at you when you ask questions !