Customer Testimonials
Always prompt and courteous service. Today Anthony was my service advisor and he explained everything to me very well. The driver who gave me a ride home was courteous and a careful driver. The car was ready before I expected and another driver picked me up from home and carefully drove me back to the dealership. The cashier was efficient and courteous.
Have loved working with this dealership when I bought my Grand Highlander last year and just had the first service done which was so smooth and not at all stressful ❤️❤️❤️❤️.
Today, Bryson Wilson contacted me from group one Toyota. He was following up to a KBB lead where I was offering to trade in my car. Bryson was just discourteous and impatient when speaking to me. He was not informed about Toyota models, and once he realized that I was just at their dealership and the vehicle he's telling me they have was not there. He then told me that it was actually down the street and at I was wrong. Turns out the vehicle is not in their inventory and instead of correcting his mistake Bryson chose to ... Read More DealerRater - Jun 10, 2026
You continually have to be on guard when getting work done on your car. They try to sell you on services you don’t need or have just had done, and there are extra charges on the bill that are not disclosed upfront. Shuttle services seem to be a joke and take 1+ hour to arrive. Car was returned dirty (various times).
Although I am forced to give a name, I don’t think it’s (entirely) Jared’s fault. The repairs listed and the dirt (or oil) in the car is from those doing the repairs. The sketchy upselling and ... Read More DealerRater - Jun 8, 2026
Respectful and prompt and doing their job now they scheduled well. They took me right in the guys made me feel like I was part of the team and I appreciate that. Yeah, I definitely go back.
Not very well organized. The customer service and waiting areas look unprofessional. Waiting area has a funky odor
They changed my oil without my consent. They charged it under a miscellanus shop fee. Does anyone do business right nowadays.
The service has become very disrespectful of customers and apparently doesn’t need business. I need to find another service dealership.
I always have a great experience at this dealer. The service advisors and technicians are always very professional and polite. They send pictures and videos of additional services needed, along with the price of the added service. In my most recent visit my service advisor Jared Jones and the service technician did an excellent job. I know that I am in good hands when I bring my car to this location.
Edgar was a pleasure to work with, he listened and helped me get everything I want ed out of my new car
Took more than two hours and half hours for 15 months service, also fix me small chips in my windshield. After service, I feel car is having better pickup and feels lighter. Overall good service.
Thanks for taking great care of my car and my Mom's today. Only note is the service area needs better air-conditioning. Otherwise fantastic
I received an email about a $19.99 oil change offer from them. I scheduled an appointment for 7:00 am, arrived early, and was the 15 car in. Oil change took 3 hours (to be precise 2.54) , this was a basic oil change, without tire rotation or any additional services.. The shop might be suitable for mechanical problems, but it is not ideal for an oil change.
I had tires rotated and oil change. After leaving I noticed vibration and bad ride. After stopping I found my lug nuts on front passenger tire were all loose. I tightened and it drove fine. I tried three times to talk to a manager and each time the phone went dead after an employee said they would connect me. I finally got a place to leave a message, did and no one has called me back. I don’t usually complain but this was not a good experience.
He’s super rude and unprofessional. Bad at his job and rolls his eyes at you when you ask questions !
Its was good but please maintain some tracking system to let the customer know whats the status of their car in live like text messages
dishonest service depart typically requesting to do $1000-$2000 of unnecessary work at a hugely inflated rate on each visit even when asking to check their previous work. then if you refuse their service, they charge hundreds of dollars in diagnostic fees even without providing any useful diagnosis. overall they appear professional but underneath their appearances they are not the most honest shop
This was one of the worst experiences I wouldn't wish to anyone.
Honestly, I do not recommend this place. The staff is disrespectful (especially Shön in sales services); they are pleasant before the sale but rude after the contract has been signed. I bought a car, and less than two weeks later, the "check engine" light came on. Despite my warranty, they were unable to fix it and instead suggested that I trade the car in. I requested a full initial diagnostic—including a printed OBD-II report containing the readiness monitor status, freeze-frame data, and all ... Read More DealerRater - May 9, 2026
I really appreciate how they communicate with the customer re the problems with your vehicle. They use text, email and videos to communicate so you always know where you stand. They use text service advisors communicate well. Martin was my advisor.
I purchased a 2024 Toyota Sienna from this dealership and I am posting this because they have gone completely silent after failing to honor every commitment made during the sale. Read this before you buy from them.
Day 1: I drove 3.5 hours from the Dallas area after negotiating a $500 price reduction via text with my salesman. I arrived at 9AM with cashier's checks in hand. Upon inspecting the vehicle, I found a cracked bumper and a broken grill held together with zip ties — damage that had never been disclosed. I was ready to walk away entirely. The sales team assured me ... Read More DealerRater - May 8, 2026
Setup appointment with Joe Calamore to have my 2014 Toyota Sequoia serviced and have the valve cover gaskets and spark plugs replaced (I brought parts)dropped off truck and was not able to get rental from dealer due to insurance not being full coverage rented car from enterprise next day pickup truck dirty inside and outside so took to car wash paid $1054 for 5hrs labor and got truck back dirty. Upsell for other service was to the tune of $2493 posted this on Reddit and was adviced to steer clear of the additional repairs.
They are not very communicative. The text they send you says to text with any questions or comments but the service adviser says they don’t get the text messages. They don’t explain to you how their system works when they text you what service needs to be completed. The three different people I interacted with today were not very customer friendly.
Huge thank you to Noah Cheatham for taking care of my tire! He made everything so easy and the whole process was quick and smooth. It’s always nice to work with someone who’s friendly and efficient. Highly recommend him if you’re going through Toyota!
At the dealership in North Austin, I received great service, communication is excellent! Fast service, will be back!
Broke my suspension, basically refused me from driving because of it and gave a discount on replacement but the price was still much more expensive than other quotes. Ended up having to cancel and receive a fine for a missed appointment, miss work, and dealership refused to give more than an additional $12 discount, which was less than the Uber it took to come back to pick up my car.
Very professional, well organized, efficient and top quality work guaranteed and done on time at a reasonable price.
They were courteous and helpful. They did great work. The facility was gleaming and impeccable.
Brantly took excellent care of me today. Quickest oil change service I’ve had yet. Thanks!
The car service is great. A big shout out to Walter. They even replaced my key fob’s battery which I didn’t ask for.
The salesperson that helped me was great and was very helpful but the finance person was hard to work with as he had multiple prices wrong on paperwork and didn’t honor what I intially signed for for monthly payments and wouldn’t try to find out a solution, he was unreachable and overall had a terrible attitude with helping me.
Easy to work with! I got a great deal! Just ask for Pedro! Thanks guys!
I completed a purchase of a preowned vehicle that I found online. While the sale went through, everything was fine. My vehicle was with the dealership for approximately 11 days. I hired A transport company to deliver my vehicle and specifically asked the salesman to ensure the interior be cleaned before the vehicle was loaded for transport. I was obviously assured it would be cleaned once I pressed the salesman to do so after he gave me the run around that it had not gotten cleaned because it was raining. I stated the rain is not an excuse to not clean ... Read More DealerRater - Apr 24, 2026
I brought my vehicle in for a simple tire patch (a nail in the tire) and was told the job would take approximately 40–45 minutes. I arrived around 4:50 PM and agreed to wait at the service lounge.
Unfortunately, my experience did not match what was promised. I waited with very little communication and had to repeatedly follow up myself. Around 6:00 PM I was told the vehicle would be ready shortly, but delays continued without clear explanation.
I eventually completed payment at around 6:22 PM, but even after checkout I continued waiting. My vehicle was not delivered until approximately 6:50 PM, despite being told ... Read More DealerRater - Apr 23, 2026
Me and my friend stopped over to Group 1 Toyota of North Austin, looking to buy a Toyota Corolla. Saeed Marandi welcomed us as soon as we walked in. He was friendly, very professional, good product knowledge and trustworthy, so we ended up purchasing two Corollas, one for myself. He always answered his phone when we had any questions about vehicles and kept us updated. I highly recommend Saeed our salesman with Group 1 Toyota of North Austin when looking to purchase Toyota automobile.
This Toyota is one of the best. I live walking distance to another and still rather drive the extra miles to come here. Everyone is so sweet and makes sure you are taken care of.
No personally service, no help and no incentive, just here take it or leave it, we don’t need you we can get another customer.
I chose North Austin Toyota as close to my job, to save time. Two hours after arrival, I got my car back. Poor communication at check-in. No one told Casey to come see me, I sat 20 minutes waiting to be checked in. The price on the website was misleading. Shame on me for not asking before handing over my keys.
Service experience was terrible. Almost twice the time that was promised & no communication during that time, despite a request on my part.
My sales guy Robert was fantastic. He made it as simple as possible for me.
Exactly what the service guy said. It will be done within 2 hours, I got my car back in an hour and a half. Plus super friendly staff and service. Thank You!!!
Professional, and treated fairly. Casey my advisor was the best I have experienced at your dealership..
Horrible customer service. My truck got hit after I dropped it off for its service, and they were trying ro charge me for the repairs even though it was under their care. The communication to try to get this matter resolved was awful.
The best service I have ever received from a dealership, great service advisor.Jared Jones
“This is the best dealership in Austin, Texas with excellent customer service, friendly staff, and a smooth buying experience
The service advisor was a xxxxxxx. He initially did not honor the coupon that was sent to me. Made me wait 3 hours for an oil change. Tried to chargee me 3 times
Pedro Benitez helped me get into my dream truck at a price I was more than happy paying for it. It was a fast process and was in and out pretty fast
The service team was super helpful and did a great job communicating with me throughout the entire process. .
Easy to make reservations and the service staff is very helpful. Work is completed in the estimated time.
The people treat me good. great...all my qestions where answers and I was pleased.
What. A. Nightmare. Every employee I spoke with except for the cashiers was surly and nasty. I had to call several times to check on my car and the answer was always, "Maybe." Have you looked at it? Maybe. Will it be ready today? Maybe. Do you have rental cars Do? Maybe. Do you have a shuttle service? Maybe. Can I check out? Not yet. An hour for paperwork to be able to check out after being told my car was done. Seriously?
The actual set up of the combined work room and waiting room is set up ... Read More DealerRater - Apr 6, 2026
Service 5k toyota. No direction or greetings. I asked where to drop my car for scheduled service. The first words were "depends on what you want to achieve" with a flat tone.
Anyway they took the keys. And said to wait an hr we will msg you ... got a text exactly an hr past. Car's ready.
Went to collect .sign bunch of papers.now go figure where your car is. No one to explain what was done or if it even was touched. No concerns what I might want them to look at or whatever. Just human ... Read More DealerRater - Apr 5, 2026
Always the same 5 hours waiting with appointments for oil change , there’s no team work , if you ask somebody else nobody know each other
Complete lack of communication about when my vehicle will be finished. I called twice on day one and twice on day 2 and no one ever returned my calls. My service advisor made some excuse about having to go pick up his daughter but that didn’t explain why no call on day 2.
Bad service when over for oil change and asked for them to air up all my tires and they said it would be 1:30 and took them 2 hours and did not air up my tires had too leave an pick kids bad service
I need a supervisor overToyota to give me a call so I can explain to him what happened today I am very upset. What happened to me today at the dealership?
I brought my Corolla Cross hybrid in for service. My service advisor was Rafael, who kept me informed every step of the way. He also recommended a great spot for lunch nearby! Thank you for great service and clear explanations.
Buen servicio buenas instrucciones muy buen servicio de su personal rapidez buena localización muy buen café
Donovan helped get me an amazing deal and took care of us the whole time we were there. 10/10 Recommend Will be a returning customer.
I came in for an oil change and new windshield wipers. I arrived at 11:20 and you finished until 2pm! You never even cleaned my windshield with markings you inscribed! I will use the dealership in Cedar Park from now on!
Cómo siempre excelente atención y servicio rápido y de calidad. Un agradecimiento a Walter Ortiz
This is the second car that I have bought from Group 1 Toyota as I like the deals they have made me. They have a good selection of vehicles and I have had good experiences with the service of my vehicles. I just traded up from a RAV4 to a Tundra pickup and am very pleased. Highly recommend this dealership.
Great dealership…I would like a relocation. Lol it’s very difficult to get access for in and out… due to the location of the busy access of traffic..Great Teamwork of the staff🌟
The deal I created online was the exact deal I got when I arrived. No haggling. The finance experience was fast and efficient and I was on my way with my new car.
Today, i was there for services my Truck and service adviser Mr. Zane advice me about 30k miles need to services and i said ok. Then after 3 hours Mr. Zane called me to said my truck is ready to pick up. But when I went to pick my truck, i paid 6 Hundred Plus but they have not done the work. without done work they charged me and i told to Mr. Zane about that and he blamed to mechanics. I don’t know whose fault. Then, he fix my truck but he hold me almost 2 hours. Please be careful everyone ... Read More DealerRater - Mar 19, 2026
Phil in Service Area is always very helpful and prompt in responding to any questions.
Made appointment for oil change days ahead. Arrived 15 minutes before the appointment time 10:30 am on Monday March 16, 2026. It took them 3 hours to do the just oil change. This is not my first time. Last oil change took 2:30 hours. One before that took 2 hours. When I told told to my friends they recommended Toyota of Ceder Park. Guss what i am taking the my next oil change, break fluid change, coolant change and fuel system clean to somewhere else. Do not go this place. The waiting are is dirty. Bad attitude of too many lazy service advisors.
Thanks so much, Phillip was really nice, professional and the whole staff took really good care of me!
Ramin was such a great help! Service was done so well!!! I will definitely be going back, thank you Ramin!
I went to Toyota of North Austin for new vehicle services this morning.
Mr. Sergio Barne was my assigned service advisor.
The dealer provides the virtual time tracking and the assigned service advisor and the vehicle owner communications continue open during the vehicle being served.
The result of the vehicle diagnose was feedback to the vehicle owner during the service via email.
Mr. Barron addressed the issues and detailed causation of the issues to me when service completed.
The working process is very efficient and orderly. All employees were focused on their responsibility.
Mr.Barron was very professional and knowledgeable ... Read More DealerRater - Mar 15, 2026
The service department was great. My service advisor was Casey Elliott He was quick fast responsive made it easy to get in and out thanks.
Great impeccable service and outstanding service with excellent service advisor (Walter Ortiz). Thank you Toyota of North Austin. Keep up the great service !
I was able to call and make an appointment within 24 hours. I was told by another dealership that the recall repair would take anywhere from 24-48 hours. The team at Toyota North Austin got me in and out within 3 hours! Great Job, team!
Worst service experience I've ever had. Communication was non-existent, couldn't find my service person nor my car. No trust; no thank you.
Services department was terrible. It took three hours to do oil change with appointment. The rear panel screw came off. I request for new screw but not getting done. I noticed it when I got home I called service department but they didn’t pickup the phone. I had to drove back at 4:30 pm and they told me all the mechanics went home. I was asking for the manager and finally I had one technician come out and help. The job was done within 5”. What is the joke!
I went to change oil with the coupon for $29 and cents I show Nikita and at the end he charged me something else and if don’t ask if my car it’s ready never said anything.
My Service advisor was the best He was knowledgeable and gave some very important advice about my new to me truck.
Everybody is very helpful and pleasant to be around. Always a good experience and reassuring to know my vehicle is well taken care of. Thanks.
Es mi primera vez en Toyota y el servicio fue excelente y rápido a pesar de ir un Sábado en la mañana
Great inspection with video. Service representative got my car in for inspection in a timely manner.
The prices they quote is not accurate. Every time I have service done the price is different and I have to dispute every time. But my service guy today was great. Friendly, accurate, honest. Good at his job.
Made an appointment for my 20K service, in and out in under an hour, outstanding !
Buen trabajo de los que laboran en esta agencia lo recomiendo al 100/100 gracias
Exelente servicio muy amables y muy rápido con el financiamiento y sali manejando carro nuevo muchas gracias
Everyone was so wonderful!!! When I need anything Toyota related, you guys ROCK! I’ll be back!!!
Toyota North is a great dealership. They made my car buying process a very smooth one . From car salesman to finance. Would definitely recommend going here.
I would say the service department was great to me five stars all around great
I was a this dealership for a service and ended up trading my vehicle for a newer model. Sales person showed me the new vehicle and we agreed. Spent almost 5 hours negotiating the numbers and I got a new car. I told them I had a doctor's appointment and had to leave. He insisted and delivered my new car. After I went to see my doctor Angeles got home I noticed there were some items missing. I called the dealership and they asked me to go back to them to talk about it. The salesman said I was my ... Read More DealerRater - Mar 3, 2026
Leo Dawson (service department) was amazing. He went above and beyond! I truly appreciated him.
First 5000Mile Service after getting my 2025 RAV4:
1. Wiper blades are out of the socket as in the rubber is sticking out of the harness and that’s one of the multipoint check by Toyota service and was not fixed after going home I realized and fixed it on my own.
2. The advisor I was talking to him trying to make him hear my concerns and he tried to skip it and said he’ll be back and that’s they took my car while he handed me a ticket.
3. They gave a ticket after taking the car in and when ... Read More DealerRater - Feb 26, 2026
The doing great work!!! Bahsh jsnshsb zbbabs vabsbs hsvab gava bababs bababb bssv ieieh bsbsb
They held the truck at the mechanic shop after I bought and didn’t give me the 3 day Group 1 no commitment grace period. I wasn’t even able to have my hands on the truck and the window was closed since it was in their shop past 6 days. Seemed kind of fishy to me think they would stand by that grace period no commitment deal once you leave the dealership since I had no control over it?
Was not a satisfied customer… my settings were off no communication about my recall on this vehicle.
Fast service and quality work. Jared was great getting me in quickly. Liam Collins, my service technician, was thorough and provided great feedback on my vehicle.
Very helpful, good service, very busy location that looks like it will outgrow property soon
This dealership is very professional and courtesy.Always does service in a timely manner for a fair price.
My experience at this dealership was extremely positive. The communication from my service advisor, Joseph Calamore , was timely, knowledgeable and friendly. I highly recommend this location.
Worst service. The service provided was rude and unprofessional should be fired at spot. Horrible very horrible. I came in for single oil change left as a bad customer my family wanted to do there other 3 cars I told them no need from this unprofessional dealership I wish I could give it a 0 star ratting. Pathetic service if you can contact me I can give you the name so you can fire the person!
Great service from service manager Jared Jones - highly recommended for simple and comprehensive repair needs
My Advisor was great, Yadir Nolasco always helps me when I take my vehicle there. Services are good.
I had a very disappointing experience at this dealership. From the moment I walked in, I felt like I was being pressured instead of helped. The salesperson seemed more focused on closing a deal than actually answering my questions. When I asked about pricing and fees, I kept getting vague answers, and the numbers kept changing.
The vehicle I was shown was not in the condition I was led to believe. There were issues that were never disclosed upfront, and when I brought them up, they brushed it off like it was no big deal. Communication was poor, and I ... Read More DealerRater - Feb 15, 2026
